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Utilization Control & Scheduling Management to Increase Patient Satisfaction

Melissa Couty
Melissa Couty

HHCAP scores have connected Home Health care delivery to Patient Satisfaction results as a means of demonstrating the value of in-home services. These scores are affected by a number of factors, but HH clients and family member satisfaction serves as a valid guide to measure value and service quality. A primary factor in satisfaction scores are the content of the HH program that relate directly to Star Rating measurements; timely Start of Care, maintenance of visit schedules, education and program delivery that addresses patient clinical needs, etc. This progressive presentation reviews how many agencies adopt a HH Utilization Control model to resolve these concerns that affect Patient Satisfaction outcomes.


Webinar Date and Time: July 18, 2017 at 1:30 PM EDT / 12:30 PM CDT


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